IndiGo has issued an update after days of major flight disruptions that left thousands of travellers stranded across India. The airline said it is now stabilising its network and expects operations to return to normal between December 10 and 15, 2025.
The situation escalated on December 5, when IndiGo was forced to cancel more than 1,000 flights in a single day, impacting over half of its scheduled operations. CEO Pieter Elbers acknowledged the scale of the crisis and explained that cancellations should begin dropping below 1,000 from today, followed by steady improvement over the coming days. He also thanked the DGCA for helping the airline resolve challenges related to the revised Flight Duty Time Limit (FDTL) norms.
Refunds and Waivers for Affected Passengers
IndiGo has released a detailed customer advisory to help travellers affected by the large-scale cancellations. Key measures include:
Automatic Refunds
Passengers whose flights were cancelled will receive full refunds automatically in their original mode of payment. No action is required from customers.
Waiver on Changes and Cancellations
For all bookings scheduled between 5 December and 15 December 2025, IndiGo has announced:
- Zero cancellation charges
- Free rescheduling for any new date or time
This applies to all fare types, offering travellers flexibility during the disruption.
Accommodation, Transport and Meals for Stranded Travellers
To manage the surge of stranded passengers across major airports, IndiGo has arranged:
- Thousands of hotel rooms in multiple cities
- Surface transport to help passengers reach their accommodation
- Meals, snacks and refreshments for those waiting at airports
- Lounge access for senior citizens wherever available
The airline said these arrangements are being continuously expanded as needed.
Request for Passenger Cooperation
IndiGo urged customers to stay updated through goIndiGo.in or the mobile app and to avoid going to the airport if their flight is already cancelled. The airline acknowledged long wait times at call centres but said additional staff has been deployed to handle the spike in inquiries.
Travellers are encouraged to rely on real-time notifications and digital tools rather than visiting airports or calling customer service unless necessary.
Digital Assistance Through IndiGo’s AI Tool
To streamline support, IndiGo reminded passengers of its AI assistant 6Eskai, available at goIndiGo.in/6Eskai. The tool can help with:
- Checking flight status
- Processing refunds
- Rebooking options
- General travel support
IndiGo said this digital option reduces waiting time and provides faster resolutions compared to customer care calls.
